FREQUENTLY ASKED QUESTIONS

FAQ
WHEN WILL MY ORDER SHIP?

All orders ship within 24 hours from the time order is placed.  If you order over the weekend, then the shipment will go out on Monday.

WHAT ARE YOUR BUSINESS HOURS OF OPERATION?

We ship packages and return emails/make calls from 9am-6pm EST, Monday - Friday, excluding major holidays. If you contact us regarding your order outside of those hours, we'll get back to you as soon as we're back in the shoppe. 

HOW MUCH IS THE SHIPPING CHARGES?

We do offer FREE SHIPPING within the USA for orders over $50.

Flat fee $5.00 for USPS first class mail. 

HOW WILL MY ORDER SHIP AND HOW LONG DOES SHIPPING TAKE

For Domestic orders, we offer First Class, Priority and Express Mail via USPS.  First class packages are delivered in 5-7 days.  Priority Mail packages are delivered within 3-4 days of shipping, Express Mail packages are delivered within 1-2 days.   

International Orders take on average 7-10 postal days but could take longer. 

CAN I TRACK MY ORDER

Yes, you will receive an email from USPS with your tracking #.  If for some reason you do not, then please send us an email (HELLO@LITTLELIDS.COM) and we will send you your tracking #.

International orders can not be tracked with USPS Air Mail. 

DO YOU SHIP INTERNATIONALLY?

Yes!  Little Lids is delighted to accept international orders from select countries.  Orders are shipped using USPS Air Mail because of this method's low cost and high reliability.  Average delivery time on international orders is 7 to 10 business days.  Some international deliveries may take longer. 

Please note that orders shipped outside of the U.S. may be subjected to import duties, taxes, fees. 
You are solely responsible for any charges incurred by your local governmental agencies. 

While we will do all we can to ensure your order is delivered on time, Little Lids is not responsible for any item(s) lost once it has shipped.  

To clarify, once an item has left our hat shoppe and has been shipped it is no longer the responsibility of Little Lids.  It is now the responsibility of the customer and the postal service.  

WHAT’S YOUR RETURN POLICY?

We understand that sometimes what you receive is not what you thought it would be.  Buying hats on the internet can be hard.  We treat our customer the way we would like to be treated.  We have a 100% satisfaction guarantee (excluding shipping/handling).  

HOW DO I RETURN A HAT?

1.  Hats must be returned in clean, unworn and undamaged condition and with all tags attached. 

2.  Please include a copy of your invoice or the name and date the order was placed.

3.  Send to:  Little Lids Boston , 29 Academy Street, unit 2, Braintree, MA  02185. 

4.  Shipping charges are not refundable and the customer is responsible for return shipping charges.  Please use a trackable method to ship all returns back to Little Lids.

5.  All returns will be credited back onto the original credit card used at the time of purchase.  Please allow 30 days for credit to appear on your credit card statement..

All large orders returned over $125, are subjected to a 30% restocking fee unless a full exchange is done. 

HOW DO I CHANGE/CANCEL/ADD TO AN EXISTING ORDER?

No worries and not a bother at all.  Please send us an emal (Hello@littlelids.com) within a reasonable timeframe.

CAN I STOP BY THE LITTLE LIDS OFFICE AND PURCHASE A CAP?

Sorry, not at this time.  You can place an order online but you can not come to our office to pick it up yourself.  Sit back and let Little Lids do all the work.  We will have your order enroute to your doorsteps within 24 hours, if not sooner.  Save your gas and let us delightfully surprise you.

Still have a question that didn't get answered? Feel free to shot us an email us at Hello@littlelids.com.  We will get back to you right away.